Question 1

What items can I return?

Accepted Answer

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it’s immediately added to our production queue, and we can’t edit or cancel it once it has been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.

Question 2

How do I cancel my order?

Accepted Answer

If you wish to cancel an order you have placed with us for any reason, we do charge a cancellation or restocking fee starting at $35.00 per order. This is to cover the costs of the safe return of the garments to the original supplier, as orders are automatically placed in our system once each order is paid for. This helps us keep the loop of waste garments to zero.

Question 3

How do I process a return?

Accepted Answer

We work hard to provide consistent, quality prints for our customers. However, if you’re unhappy with the product you receive, please follow these instructions to return and receive a new product.

Email us at sales@theprintbar.com with:

The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault or damage

Once we have received this email we will organise a replacement or refund for you if the order meets our user agreement/return policy.

Returns FAQs | The Print Bar

Returns

Returns