When and how do I get paid?
The Print Bar has an automated system for handling store commissions. It works like this:
- The system will calculate commissions that you earn from every sale your store makes (you determine how much this is by setting your sale price)
- Payments are held by the platform for roughly 10 days after being shipped out from us (in case there are any issues that we need to fix)
- After the 10 days has elapsed then the payments will automatically clear
- All payments that have cleared are paid to your PayPal account on the 1st of every month
- You'll see a tally of your sales and outstanding commission payments when you log into the dashboard of your online store
To make sure you receive your commission payments you need to set up a PayPal account and enter the details into the store by following the below steps
How long does it take until my customers get their products?
Your clients will have their items in approximately 14 days + shipping from placing their order. Or if you have created SAME DAY decorated products, these will be printed and shipping as a priority.
How do the garments get shipped out?
We ship our products out in plain, unbranded and eco-friendly packaging.
Will my customers know it's from The Print Bar?
No, because we ship our products out in plain packaging your customers won't know that it came from us.
Who handles customer service?
As the store owner and administrator for your dropshipping site, you are responsible for the customer service for your shop, however we are always here to help if you require assistance, for example assisting you with organising reprints if necessary. In these rare cases, you can reach out to us in the customer service team via the email address [email protected] and we can work with you to find the best solution for your customer.
What if I have an existing website?
Our system is a completely free hosted website platform with ecommerce. But you are welcome to keep your existing website and there are 2 ways to do this.
- Embed our store into your website using an iframe (note we do not integrate with Shopify yet but we are working on this!)
- Use a subdomain for the shop. ie. shop.yourdomain.com.au - See the how-to guide below!
Having trouble logging into your store?
To log into your dropshipping store, you need to head to your store's URL and log in from there (not via The Print Bar website anymore).
Head to your store URL (eg: "www.__________.theprintbar.com") and use your admin username and password to log in.
~ Before trying to log in again, we recommend closing all existing tabs that may be open to try and avoid sending the system in a loop ~
Can I sell other items in my store that I've already made?
Unfortunately, we don't offer this service for the time being.
Do you offer free shipping?
We used to, but we've restructured our POD pricing recently to be lower, with shipping at a constant rate.
Can you do custom promotions for my store?
Yes we can create a 10% coupon code for you to do a promotion. Just email [email protected] and let us know your store name and what you would like the coupon code to be.
Do you do samples or prototypes?
The way to order prototypes is to place and pay for an order through your store by temporarily making your store markup $0. That way you pay for samples at cost price.
What happens when Print Bar is out of stock of an item?
We take items that are out of stock off the website. In the rare occasion an item is out of stock it is typicaly out of stock for 2 - 6 weeks, but as soon as it is availabe again, it will magically reappear on your store again.